Learn. Connect. Grow.
Learn. Connect. Grow.
Dr. Lowry is from Lacombe and graduated dental school at the University of Pacific Dental School, in San Francisco. He’s practiced in Calgary and Central Alberta, where he now lives with his family. Dr. Lowry has an interest and love for orthodontics and TMJ disorders, he is passionate about these fields, focusing on the precision and patient care that make a real difference. Dr. Lowry is the Alberta Dental Association Economic Committee Chair and Dental Service Advisor. As Chair of the Economic Committee, he contributes to the review of the Suggested Dental Fee Guide and recommendations for updates. In his role as Dental Service Advisor, he provides information and guidance to members on practice-related questions and industry issues. His experience includes supporting members navigating claims verification audits and delisting concerns. Outside of the clinic, Dr. Lowry spends time with his wife and three kids. Whether it’s skiing down the slopes, behind a boat or traveling the world, he’s always busy!
Tabitha is the Member Services Director at the Alberta Dental Association, bringing more than 22 years and more of experience in the dental sector, including over 15 years in senior leadership within the dental industry.
Throughout her career, Tabitha has developed extensive experience in dental benefits, claims and billing, insurer relations, member support, and the issues affecting dental practices and their teams. In her current role, she works closely with Alberta dentists, government, insurers, and industry stakeholders to address emerging issues, improve communication, and support dental practices as they navigate an increasingly complex benefits environment.
Tabitha is passionate about strengthening relationships between dental professionals and benefit providers through education, transparency, and collaboration. Her combination of insurance industry experience and direct work with dental professionals provides a unique perspective on billing practices, insurance audits, claims administration, and the challenges experienced by both providers and payers.
Insurance audits and provider delisting can be challenging for dental practices to navigate, particularly as insurers increase their focus on claims verification, billing patterns and claims integrity.
This interactive panel will bring together perspectives from the dental profession, insurance industry, and dental billing experts to help dental teams better understand the audit process and the steps practices can take to reduce risk.
Panelists will discuss common billing practices that may attract insurer attention, documentation, and verification expectations, how practices should respond when contacted by an insurer, and what can happen when concerns escalate. The panel will also explore provider delisting, including what it means for a dental practice and its patients.
Through practical examples and an open discussion, attendees will gain a better understanding of insurer expectations and learn proactive strategies that can support accurate billing, effective documentation, and positive insurer-provider relationships.
Learning Objectives